Start with some simple Linksys Velop troubleshooting should the Velop system give you any hassles. Make sure first that the LEDs in each node light up and that the node is powered on. If the node's solid LEDs are blue, it means it is functioning well; other colors could be a sign of trouble. Amber or flashing light in any of the nodes may indicate network connectively troubles.

To power cycle your system, disconnect all of the nodes, count to ten, and then reconnect all of them. This procedure may clear any transient connection issues. Check that your modem works fine and that your Ethernet cable is connected to the main Velop node.

If the Internet is down, it is likely that your Velop system is fine and that the problem resides with your ISP.

Have the nodes located within the advised range of one another. Nodes that are far apart may not link up as they should with one another. Using the Linksys app, check signal strength between the nodes and move them if necessary.

Make sure that the firmware of your Velop is up to date, and that you have also the latest update for the Linksys app that is installed on your devices. In fact, a Linksys Velop firmware update resolves a majority of issues.

In case the issue still occurs, perform a hard reset Linksys Velop by pressing and holding the Reset button on every node for about ten seconds or until the LED begins to blink. After all nodes in the system are reset to factory default settings, you will need to go through the setup using the Linksys app on either your iOS or Android device. Please visit our website for help, or contact one of our experts if the problems persist.